MONEY-BACK GUARANTEE

Refund Policy

Clear, fair terms for trials, subscriptions, and one-time purchases — so you always know where you stand.

Last updated: August 7, 2026

1. Overview

AuctionCalc ("AuctionCalc," "we," "us," or "our") is committed to clear, fair billing. This Refund Policy explains how refunds work across our free calculator, the 7-Day Free Trial, our monthly and yearly subscription plans (Starter, Builder, and Pro), our one-time 3-Year Enterprise plan, and one-time Manual VIN Lookup packages. It applies to all purchases made through auctioncalc.co.

2. The Core Calculator Is Free — Nothing to Refund

The auction bid calculator itself — VIN decoding, fee breakdowns, max bid ceiling, and saved calculation history — is free to use and requires no payment or sign-up. Nothing in this policy applies until you choose to start a paid subscription or purchase a Manual VIN Lookup package.

3. 7-Day Free Trial

Builder-tier subscriptions include a 7-day free trial. You will not be charged during your trial period, and you may cancel at any time before the trial ends at no cost. If you don't cancel before the trial ends, your subscription automatically converts to a paid Builder plan and your saved payment method is charged the applicable monthly or yearly rate.

Money-back guarantee: if your trial converts to a paid subscription and AuctionCalc isn't right for you, contact us within 7 days of that first charge for a full refund — no questions asked. This guarantee applies once per customer, to your first billing cycle only.

4. Subsequent Billing Cycles

Subscriptions renew automatically each billing period (monthly or yearly) until cancelled. Outside of the 7-day guarantee above, charges for renewal periods are non-refundable, including partial months or years if you cancel mid-cycle. When you cancel, you keep access through the end of the period you already paid for — we don't refund the unused portion, and we don't cut off access early either.

5. Manual VIN Lookup Packages

Manual VIN Lookup packages ($9 for 5 VINs, $19 for 15 VINs) are one-time purchases, not subscriptions. Because each lookup draws on real-time third-party data as soon as it runs, packages are refundable only if entirely unused, and only within 7 days of purchase. Once any VIN in a package has been looked up, that package is no longer eligible for a refund.

6. Enterprise (3-Year) Plan

The Enterprise plan is a single, one-time payment that grants Pro-tier access for a fixed 3-year term — it is not a recurring subscription and does not renew or bill automatically. Enterprise purchases are refundable in full within 14 days of purchase, provided the account has not made active use of Pro-tier features (VIN lookups, Deal Hunter, or team seats) beyond light testing. After 14 days, Enterprise payments are non-refundable, though your 3-year access term continues in full regardless of how much of it you use. At the end of the 3-year term, access reverts to the free calculator unless you choose to renew.

7. Plan Changes, Upgrades & Downgrades

You can upgrade or downgrade between Starter, Builder, and Pro at any time from your account settings. Upgrades take effect immediately and are billed on a prorated basis for the remainder of your current cycle. Downgrades take effect at the start of your next billing cycle — we don't issue partial refunds for the difference when you downgrade mid-cycle.

8. How to Request a Refund

Email billing@auctioncalc.co from the address on your account with your order date and the reason for your request. We aim to respond within 1–2 business days. Eligible refunds are issued to your original payment method.

9. Processing Time

Once approved, refunds are typically processed within 5–10 business days, though your bank or card issuer may take additional time to post the credit to your account.

10. Chargebacks

We'd rather resolve a billing issue directly — please reach out before filing a chargeback with your bank or card issuer. Unauthorized chargebacks may result in a temporary suspension of your account while the dispute is investigated.

11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of AuctionCalc after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

Questions about a charge or a refund? Email billing@auctioncalc.co or visit our Contact Us page.

FAQ

Refund Policy Questions

Trials, billing, and refunds — explained.

No. Your card is only charged if you don't cancel before the trial ends, at which point your Builder subscription begins at the standard monthly or yearly rate.

Yes — if you're charged when your trial converts, you have 7 days from that first charge to request a full refund, no questions asked.

Renewal charges outside the initial 7-day guarantee are non-refundable, though you'll always keep access through the end of the period you already paid for.

Only if completely unused and requested within 7 days of purchase. Once a VIN in the package has been looked up, the package is final.

Yes, within 14 days of purchase if you haven't made active use of Pro-tier features beyond light testing. After 14 days it's non-refundable, but your full 3-year access term stays intact either way.

Cancel any time from your account settings, or email billing@auctioncalc.co and we'll cancel it for you before your next renewal date.

No. Downgrades take effect at your next billing cycle, so you keep full access to your current tier through the period you already paid for.

Approved refunds are issued within 5–10 business days; your bank may take a few additional days to post it to your account.

Email billing@auctioncalc.co with your account email and order date, and we'll help sort it out.

See All FAQ's

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